Returns & Exchanges
Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a refund. The goods must be returned to us within 30 days of your receipt thereof and your refund will be paid within 30 days.
We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.
Exchange: We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.
Any goods returned should be complete, in perfect condition, unused, unwashed and with the original packaging.