Handmade Hammocks Fairtrade Hammocks and Hammock Stands
| About Us This web site is owned and operated by Glenmore Outdoor Ltd who are dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Glenmore Outdoor Ltd, Glenmore, Aviemore Scotland PH22 1QU Tel: 01479 861253 Email: sales@handmadehammocks.co.uk VAT Registration Number: 456 3428 38 Company Registration No: SC248316 |
| Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Terms & conditions for delivery are applicable in the UK mainland only. For delivery outside the UK mainland please contact our Sales Department."HH" and we will endeavour to meet any delivery date quoted, however dates are given & intended as an estimate only. "HH" shall not be held responsible for any delay in the delivery of goods howsoever caused, nor shall it be liable for any damage, consequential loss or expense arising from failure to deliver goods by a due date.Claims for shortages or damaged goods must be received in writing by "HH" within 3 days of the receipt of goods. The "Purchaser" should ensure at the time of delivery that goods are signed for as damaged or incomplete, failing which "HH" will not be liable in respect of any such claim & goods shall be deemed to have been delivered in a complete & satisfactory condition. Claims for non-delivery MUST BE MADE IN WRITING TO BOTH "HH" & THE CARRIER (Royal Mail, Parcel Force & City Link) & should be received by "HH" within 7 days of ordering. |
| Delivery Schedule We will normally send your order to you in 1-2 business days. International orders are generally received in under 10 days. You must inform us within 7 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website payment is taken via a secure payment gateway and credit card numbers are not transmitted to us or held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If you are unhappy with the goods in any way they may be returned to us in terms or our Returns policy within 30 days of your receipt. Conformity: We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01479 861253 (International +44 (0)1479 861253) or write to us at Glenmore Outdoor Ltd, Glenmore, Aviemore, Scotland, PH22 1QU. |
| Privacy Policy Glenmore Outdoor Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a refund. The goods must be returned to us within 30 days of your receipt thereof and your refund will be paid within 30 days. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Exchange: We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges. Any goods returned should be complete, in perfect condition, unused, unwashed and with the original packaging. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |