Handmade Hammocks Ltd Information

Swing into summer in a Handmade Hammock

About Us Handmade Hammocks Limited wants you to enjoy the on-line shopping experience. We are committed to promoting customer confidence in our commercial website by declaring & adhering to our own strict Code of Conduct. It is our stated intention to be honest & transparent in ALL our dealings with our customers. Please note that both our Terms & Conditions & Code of Conduct DO NOT AFFECT YOUR STATUTORY RIGHTS.

Company Details:
Handmade Hammocks Ltd
Unit 10, Kempleton Mill
Twynholm
KIRKCUDBRIGHT
DG6 4NJ
Company Registration Number: 241731

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

On-line credit & debit card transactions are processed via our own merchant service facility. Your card details are encrypted using the latest software & are processed using a secure server. At no stage during transmission over the web are your details visible.

If you do have concerns regarding on-line payment or do not have a credit/debit card you can still order on line. At the checkout stage you will be given the option to pay by another method. We are able to accept cheques, postal orders & cash.

If you do not want to submit your credit/debit card details on-line you can forward them to us either by telephone or fax on: 01557 860000

Your Right to Cancel:

Our customers have the right to a "cooling off period" where all goods ordered from "HH" may be cancelled within 7 working days without giving a reason. Should you wish to cancel you will be responsible for paying for the goods to be returned in their original condition. Monies will be returned to you within 28 days of receipt of your cancelled order. Please note that refunds can only be made to the credit/debit card you used at the time of placing your original order.

Shipping And Handling Goods are normally dispatched with Royal Mail, Parcel Force or APC the same or working day following receipt of order.

Delivery charges depend on the value of your order (overnight delivery is available on request, subject to an additional charge & applies to the UK only),

Delivery charges will be confirmed at the 'checkout stage' of the order process. Goods are fully insured during transit (at no extra cost) up to a maximum of the total invoice value.

Delivery Schedule Deliveries within the UK normally take 1-2 working days but please allow up to 10 working days.

For deliveries outside the UK we will e-mail you with an estimated delivery time once your order has been processed.

Back Orders Although we maintain high stock levels, occasionally goods may be temporarily out of stock or on back order, in such cases we will inform you within 48 hours of receiving your order.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We want you to be satisfied with your purchases every time you do business with us. So to make things simple we offer a "NO QUIBBLES GUARANTEE". If for any reason you are unhappy with your purchase simply tell us upon receipt of the goods & return them in their original condition within 10 days - we will then issue a full refund. If you are returning goods as a result of our error, we will also refund the delivery charge. To make a return, please wrap the goods in secure packaging enclosing a note telling us why you are returning them. Please obtain a written receipt from whomever you chose to return the goods with (i.e. proof of postage).

Reaching Us Customers who require a personal service can contact "HH" during normal opening hours: Monday - Friday 09.00 - 1730. Phone: 01557 860000. Calls are charged at the normal BT rates.

Complaints:

If you are unhappy with any aspect of the service you have received & wish to make a complaint, you can e-mail us at: sales@handmadehammocks.co.uk.We will respond within 3 working days. If you prefer, you can write to us using the address above - again we will respond within 3 working days.

Privacy Policy "HH" will not send unsolicited e-mails to its customers unless it is in connection with their confirmed order. From time to time "HH" will run special promotions details of which will be sent to customers on our mailing list. Before your details are added to this list you will be asked at the checkout stage of ordering for your consent. If at any time you wish to be added/removed from our list simply e-mail us at info@handmadehammocks.co.uk.

Privacy:

We collect information about you for 2 reasons: to enable us to process your order & to provide you with an efficient service. WE NEVER PASS ON YOUR INFORMATION TO ANY OTHER ORGANISATIONS OR TRADERS, EXCEPT WHERE WE ARE OBLIGED TO DO SO BY LAW. We may occasionally pass on your address only in the case of a confirmed order to enable goods to be dispatched to you directly by a third party. The type of information we collect about you includes name, address and telephone number & e-mail address. WE NEVER COLLECT SENSITIVE INFORMATION ABOUT YOU & THE INFORMATION WE HOLD WILL BE ACCURATE & UPTO DATE. YOUR CREDIT/DEBIT CARD INFORMATION IS NOT STORED ANYWHERE & YOU WILL NEED TO RE-INPUT IT EVERY TIME YOU ORDER. What information we do hold about you will be held securely in accordance with the law. If you do have any queries about privacy matters please contact Joy Mackintosh on 01557 860000 or e-mail her at joy@handmadehammocks.co.uk

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy If for any reason you are unhappy with your purchase simply tell us upon receipt of the goods & return them in their original condition within 10 days - we will then issue a full refund, less the cost of carriage and credit card processing charges for purchase and refund and in the case of frames, a repackaging fee. If you are returning goods as a result of our error, we will also refund the delivery charge provided that this is by Royal Mail Standard Parcel service. To make a return, please wrap the goods in secure packaging and particularly in the case of frames ensure the metal fittings are indivually wrapped to avoid chipping as we cannot give a full refund where goods are damaged. Please enclose a note telling us why you are returning them. Please obtain a written receipt from Royal Mail (i.e. proof of postage).

Powered By Actinic Shopping Cart