Terms and
conditions of sale:
1.
Handmade Hammocks Limited Conditions Apply:
Unless specifically
agreed in writing by Handmade Hammocks Limited ("HH"), all quotations
& contracts for the supply of goods by "HH" are made upon these
Conditions of Sale ("HH Conditions of Sale"), which shall at all
times override any terms & conditions which the purchaser of goods
("the Purchaser") imposes or seeks to impose. Orders are accepted
subject to the Company's Conditions of Sale.
2.
Making a Purchase
Making a purchase could not be
easier. Just browse our Catalog, and click on any items that you
wish to buy and put them into the shopping cart. After you have
finished your selection, click on "Order" and you will
be asked for a few details that we need to be able to satisfy
the order.
We accept credit card payment.
If you are shopping from North America or anywhere else, place
your order and your credit card company will convert the transaction
to US Dollars or your own currency.
We accept Visa and Mastercard. We do not
charge for any item until it is ready to ship. Backordered items
are not charged until they are shipped. You may send your credit
card information via phone, fax, snail mail or over the Internet.
On-line credit & debit card transactions
are processed via our own merchant service facility. Your card
details are encrypted using the latest software & are processed
using a secure server. At no stage during transmission over the
web are your details visible. All payments are taken using Protx
to provide a secure payment page.
If you do have concerns regarding on-line payment
or do not have a credit/debit card you can still order on line.
At the checkout stage you will be given the option to pay by another
method. We are able to accept cheques, postal orders & cash.
If you do not want to submit your credit/debit
card details on-line you can forward them to us either by telephone
or fax on: 01557 860000
3.
Acceptance of Order
Acceptance & the completion of the contract
between you & "HH" will take place on the despatch of your order
to you unless we have notified you that we do not accept your
order or you have cancelled it in accordance with the instructions
set out in our Code of Conduct - Your Right To Cancel. Non-acceptance
of an order may be a result of one of the following: the product
you ordered is unavailable from stock and/or manufacturer, our
inability to obtain authorisation for your payment &/or the identification
of a pricing or product description error. "HH is responsible
for the website transaction save for any errors which have been
imputed by the customer.
4.
Payment Terms:
Terms of payment are strictly net. If payment
is being made by cheque (without a valid cheque guarantee card)
"HH" reserves the right to withhold delivery until the cheque
has cleared. In the event of a cheque being returned by the "Purchaser's"
Bank for any reason "HH" shall be entitled to charge the "Purchaser"
interest on any unpaid amount at the rate of 3% above the Bank
of England's base rate until full payment is made. The "Purchaser"
will indemnify "HH" in respect of all costs incurred by "HH" in
recovering payment: including, legal fees & charges as well as
any Bank charges incurred by "HH"
5.
Prices:
All prices displayed in our on-line catalogue
are the actual prices you pay. There are 'NO HIDDEN EXTRAS' &
the only other charge that may be made is for carriage to areas
outwith the UK, if applicable. We have NO MINIMUM ORDER value
so please feel free to order whatever you want. Prices are correct
at the time of publishing & may be subject to change without prior
notice.
6 .Your Right to Cancel:
Our customers have the right
to a "cooling off period" where all goods ordered from
"HH" may be cancelled within 7 working days without
giving a reason. Should you wish to cancel you will be responsible
for paying for the goods to be returned in their original condition.
Monies will be returned to you within 28 days of receipt of your
cancelled order. Please note that refunds can only be made to
the credit/debit card you used at the time of placing your original
order.
7. Title of Goods:
Legal title of goods passes to the "Purchaser"
when "HH" has received payment in full although the risks therein
passes to the "Purchaser" at the time of delivery. Until such
time as payment has been made in full the "Purchaser" shall hold
the goods as "HH's" fiduciary agent & bailee & shall indemnify
"HH" against any loss, deterioration or damage howsoever caused
& should ensure that the goods are properly stored, protected,
insured & identified as the property of "HH".
6.
Delivery:
Goods
are normally dispatched with by carrier, Royal Mail or Parcel
Force the same or working day following receipt of order. Delivery
charges will be confirmed at the 'checkout stage' of the order
process. Goods are fully insured during transit (at no extra cost)
up to a maximum of the total invoice value.
Delivery Schedule - Deliveries
within mainland UK are normall next working day unless they are
to the Scottish Highlands and Scilly Isles where delivery may
take up to 5 working days. For deliveries outside the UK we will
e-mail you with an estimated delivery time once your order has
been processed.
Back Orders -
Although we maintain high stock levels,
occasionally goods may be temporarily out of stock or on back
order, in such cases we will inform you within 48 hours of receiving
your order.
Terms & conditions of Delivery
- are applicable in the UK only. For delivery outside the UK please
contact our Sales Department. By completion of an order, the customer
agrees that despatch shall take place upon receipt by "HH"
payment of the purchase price in full. "HH" will endeavour to
meet any delivery date quoted, however dates are given & intended
as an estimate only. "HH" shall not be held responsible for any
delay in the delivery of goods howsoever caused, nor shall it
be liable for any damage, consequential loss or expense arising
from failure to deliver goods by a due date.Claims for shortages
or damaged goods must be received in writing by "HH" within 3
days of the receipt of goods. The "Purchaser" should ensure at
the time of delivery that goods are signed for as damaged or incomplete,
failing which "HH" will not be liable in respect of any such claim
& goods shall be deemed to have been delivered in a complete &
satisfactory condition. Claims for non-delivery MUST BE MADE IN
WRITING TO BOTH "HH" & THE CARRIER (Royal Mail, Parcel Force &
APC) & should be received by "HH" within 14 days of ordering.
All delivery outwith mainland UK are made subject to UK export
regulations and the import regulations governing the country in
question. For the avoidance of doubt all import taxes payable
in the country of delivery are the responsibility of the customer.
7. Guarantee
We want you to be satisfied with your purchases
every time you do business with us. So to make things simple we
offer a "NO QUIBBLES GUARANTEE". If for any reason you
are unhappy with your purchase simply tell us upon receipt of
the goods & return them in their original condition within
10 days - we will then issue a refund less the cost of carriage
and in the case of hammock stands, a repackaging fee.. If you
are returning goods as a result of our error, we will also refund
the delivery charge. To make a return, please wrap the goods in
secure packaging enclosing a note telling us why you are returning
them. Please obtain a written receipt from whomever you chose
to return the goods with (i.e. proof of postage).
8. Returns Policy
If for any reason you are unhappy with your
purchase simply tell us upon receipt of the goods & return
them in their original condition within 10 days - we will then
issue a full refund, less the cost of carriage and in the case
of hammock stands, a repackaging fee. If you are returning goods
as a result of our error, we will also refund the delivery charge
provided that this is by Royal Mail Standard Parcel service. To
make a return, please wrap the goods in secure packaging and particularly
in the case of frames ensure the metal fittings are indivually
wrapped to avoid chipping as we cannot give a full refund where
goods are damaged. Please enclose a note telling us why you are
returning them. Please obtain a written receipt from Royal Mail
(i.e. proof of postage).
8.
Liability:
The
following terms apply except in the case of death or personal
injury caused by "HH's" negligence: Risks in the goods pass to
the Purchaser on delivery & "HH" shall not be liable for any loss,
damage or deterioration of goods howsoever caused. The Purchaser
shall keep "HH" fully indemnified against all loss &/or liability
arising from any such loss, damage or deterioration.If loss, damage
or deterioration (except for death or personal injury) is caused
by "HH's" negligence, "HH's" liability shall be limited to the
invoice value of the goods.All conditions & warranties regarding
the quality & fitness for any particular purpose of goods supplies
(whether statutory or otherwise) are expressly excluded but (without
prejudice) every care will be taken to ensure goods supplied will
conform to "HH's" standards or specifications (within the limits
of reasonable commercial tolerance & accuracy). If "HH" identifies
that goods supplied do not conform to its standards or specifications
"HH" will, in assessing the value of any allowance or replacement
it may agree to make, have regard to the nature/extent of the
defect, information given by the Purchaser regarding it's application,
the use already made of the goods & any other relevant factor.
In any event "HH's" maximum liability shall be limited to the
invoice value of the goods."HH" accepts no liability for any damage
to property or consequential loss attributed to the failure of
goods supplied, whether due to abuse, accident or incorrect technical
assessment by "HH" or its employees or for any other reason
9. Product
Information:
"HH" has
made every effort to ensure details & information given in our
on-line catalogue is correct at the time of publishing. Exhaustive
technical specifications are not included & as such the Purchaser
should check any details & information they wish to rely on with
"HH" at the time of purchase. The application & use of goods is
the absolute responsibility of the "Purchaser". "HH" cannot accept
liability in respect of any omissions or errors contained herein
or for any loss, damage, consequential loss or malfunction arising
from reliance upon our on-line catalogue. "HH" reserves the right
to alter any information & details as the need arises. As we are
continually trying to improve our product range, we reserve the
right to provide an alternative product from those shown in our
on-line catalogue. In such cases goods will be of the same standard
& specification, & intended to serve the same purpose.
10.
Indemnity Against Infringement of Patents & Rights:
The "Purchaser"
shall indemnify "HH" against all damages, penalties, costs & expenses
to which we may be liable as a result of work done or goods supplied
in accordance with the "Purchaser's" specification which involves
the infringement of any registered design, letter patents, intellectual
property rights, proprietary process or otherwise.
11.
Disclaimer:
Any products
featured in our on-line catalogue or links to other sites contained
within our website do not represent endorsement by "HH" of any
products, services or organisations.
"HH"
does not sell CAA prohibited goods and services.
12.
Colour Reproduction:
Colour reproductions
of goods featured in our on-line catalogue & colour swatch are
as accurate as the electronic process will allow & may vary slightly
from those delivered.
13.
Amendments:
"HH" reserves
the right to amend it's Terms & Conditions at any time & without
giving prior notice.
14.
Jurisdiction:
These terms
& conditions shall be governed by & constructed in accordance
with the laws of Scotland & the "Purchaser" agrees to submit to
the jurisdiction of the Scottish Courts.
15. Copyright:
No part of this site may be copied or reproduced in any form &
for any reason without the written permission of Handmade Hammocks
Ltd.
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