Terms and
conditions of sale:
1.
Handmade Hammocks Limited Conditions Apply:
Unless specifically
agreed in writing by us,"Handmade Hammocks Limited, "HH",
all quotations & contracts for the supply of goods by us, are
made upon these Conditions of Sale, which shall at all times override
any terms & conditions which the you," the purchaser"
of goods imposes or seeks to impose. Orders are accepted subject
to the Company's Conditions of Sale.
2.
Making a Purchase
Making a purchase could not be
easier. Just browse our Catalog, and click on any items that you
wish to buy and put them into the shopping cart. After you have
finished your selection, click on "Order" and you will
be asked for a few details that we need to be able to satisfy
the order.
We accept credit card payment.
If you are shopping from North America or anywhere else, place
your order and your credit card company will convert the transaction
to US Dollars or your own currency.
We accept Visa and Mastercard. We do not
charge for any item until it is ready to ship. Backordered items
are not charged until they are shipped. You may send your credit
card information via phone, fax, snail mail or over the Internet.
On-line credit & debit card transactions
are processed via our own merchant service facility. Your card
details are encrypted using the latest software & are processed
using a secure server. At no stage during transmission over the
web are your details visible. All payments are taken using Protx
to provide a secure payment page.
If you do have concerns regarding on-line payment
or do not have a credit/debit card you can still order on line.
At the checkout stage you will be given the option to pay by another
method. We are able to accept cheques, postal orders & cash.
If you do not want to submit your credit/debit
card details on-line you can forward them to us either by telephone
or fax on: 01557 860000
3.
Acceptance of Order
Acceptance & the completion of the contract
between you & Handmade Hammocks Ltd will take place on the despatch
of your order to you unless we have notified you that we do not
accept your order or you have cancelled it in accordance with
the instructions set out in our Code of Conduct - Your Right To
Cancel. Non-acceptance of an order may be a result of one of the
following: the product you ordered is unavailable from stock and/or
manufacturer, our inability to obtain authorisation for your payment
&/or the identification of a pricing or product description error.
Handmade Hammcks Ltd is responsible for the website transaction
save for any errors which have been imput by the customer.
4.
Payment Terms:
Terms of payment are strictly net. If payment
is being made by cheque (without a valid cheque guarantee card)
we" reserve the right to withhold deliveryuntil the cheque has
cleared. In the event of a cheque being returned by the "Purchaser's"
Bank for any reason we shall be entitled to charge the "Purchaser"
interest on any unpaid amount at the rate of 3% above the Bank
of England's base rate until full payment is made. The "Purchaser"
will indemnify us in respect of all costs incurred by us in recovering
payment: including, legal fees & charges as well as any Bank charges
incurred by Handmade Hammocks Ltd.
5.
Prices:
All prices displayed in our on-line catalogue
are the actual prices you pay subject to Condition 6. There are
'NO HIDDEN EXTRAS' & the only other charge that may be made is
for carriage to areas outwith the UK, if applicable. We have NO
MINIMUM ORDER value so please feel free to order whatever you
want. Prices are correct at the time of publishing & may be subject
to change without prior notice.
6 .Your Right to Cancel:
Our customers have the right
to a "cooling off period" where all goods ordered from
Handmade Hammocks Ltd may be cancelled within 10 working days
without giving a reason. Should you wish to cancel you will be
responsible for paying for the goods to be returned in their original
condition. Monies will be returned to you within 28 days of receipt
of your cancelled order. Please note that refunds can only be
made to the credit/debit card you used at the time of placing
your original order.
7. Title of Goods:
Legal title of goods passes to the "Purchaser"
when "HH" has received payment in full although the risks therein
passes to the "Purchaser" at the time of delivery. Until such
time as payment has been made in full the "Purchaser" shall hold
the goods as "HH's" fiduciary agent & bailee & shall indemnify
"HH" against any loss, deterioration or damage howsoever caused
& should ensure that the goods are properly stored, protected,
insured & identified as the property of "HH".
6.
Delivery:
Deliveries within the UK are
by carrier or Royal Mail and normally take 1-2 working days. Occasionally,
where delivery is by Royal Mail Standard ParceL Service delivery
may take up to 5 working days. Please note, a signature is required
at the time of delivery and if your are unlikely to be at home
to receive the goods you can advise in the shipping note of a
safe place that the goods may be left, at your own risk
Delivery Schedule - Depending
upon the item, deliveries within mainland UK are normally next
working day or on a 48 hour delivery. Some deliveries by Royal
Mail Standard Parcel service may take up to 5 working days. For
deliveries outside the UK we will e-mail you with an estimated
delivery time once your order has been processed.
Back Orders -
Although we maintain high stock levels,
occasionally goods may be temporarily out of stock or on back
order, in such cases we will inform you within 48 hours of receiving
your order.
Terms & conditions of Delivery
- are applicable in the UK only. For delivery outside the UK please
contact our Sales Department. By completion of an order, the customer
agrees that despatch shall take place upon receipt by "HH"
payment of the purchase price in full. "HH" will endeavour to meet
any delivery date quoted, however dates are given & intended as
an estimate only. "HH" shall not be held responsible for any delay
in the delivery of goods howsoever caused, nor shall it be liable
for any damage, consequential loss or expense arising from failure
to deliver goods by a due date.Claims for shortages or damaged goods
must be received in writing by "HH" within 3 days of the receipt
of goods. The "Purchaser" should ensure at the time of delivery
that goods are signed for as damaged or incomplete, where this is
the case. Failing this "HH" will not be liable in respect of any
such claim & goods shall be deemed to have been delivered in a complete
& satisfactory condition. Claims for non-delivery MUST BE MADE IN
WRITING TO "HH" & should be received by "HH" within 7 days of ordering.
All delivery outwith mainland UK are made subject to UK export regulations
and the import regulations governing the country in question. For
the avoidance of doubt all import taxes payable in the country of
delivery are the responsibility of the customer.
7. Guarantee
We want you to be satisfied with your purchases
every time you do business with us. So to make things simple we
offer a "NO QUIBBLES GUARANTEE". If for any reason you
are unhappy with your purchase simply tell us upon receipt of
the goods & return them in their original condition within
10 days - we will then issue a refund less our cost of carriage
and in the case of hammock stands, a repackaging fee.. If you
are returning goods as a result of our error, we will also refund
in full plus the re- delivery charge subject to Condition 8 below.
To make a return, please wrap the goods in secure packaging enclosing
a note telling us why you are returning them. Please obtain a
written receipt from whomever you chose to return the goods with
(i.e. proof of postage).
8. Returns Policy
If for any reason you are unhappy with your
purchase simply tell us upon receipt of the goods & return
them in their original condition within 10 days - we will then
issue a full refund, less the cost of carriage and in the case
of hammock stands, a repackaging fee. If you are returning goods
as a result of our error, we will refund in full plus the re-delivery
charge provided that this is by Royal Mail Standard Parcel or
equivalent service. To make a return, please wrap the goods in
secure packaging and particularly in the case of frames ensure
the metal fittings are indivually wrapped to avoid chipping as
we cannot give a full refund where goods are damaged. Please enclose
a note telling us why you are returning them. Please obtain a
written receipt from Royal Mail (i.e. proof of postage).
8.
Liability:
The
following terms apply except in the case of death or personal
injury caused by "HH's" negligence: Risks in the goods pass to
the Purchaser on delivery & "HH" shall not be liable for any loss,
damage or deterioration of goods howsoever caused. The Purchaser
shall keep "HH" fully indemnified against all loss &/or liability
arising from any such loss, damage or deterioration.If loss, damage
or deterioration (except for death or personal injury) is caused
by "HH's" negligence, "HH's" liability shall be limited to the
invoice value of the goods.All conditions & warranties regarding
the quality & fitness for any particular purpose of goods supplies
(whether statutory or otherwise) are expressly excluded but (without
prejudice) every care will be taken to ensure goods supplied will
conform to "HH's" standards or specifications (within the limits
of reasonable commercial tolerance & accuracy). If "HH" identifies
that goods supplied do not conform to its standards or specifications
"HH" will, in assessing the value of any allowance or replacement
it may agree to make, have regard to the nature/extent of the
defect, information given by the Purchaser regarding it's application,
the use already made of the goods & any other relevant factor.
In any event "HH's" maximum liability shall be limited to the
invoice value of the goods."HH" accepts no liability for any damage
to property or consequential loss attributed to the failure of
goods supplied, whether due to abuse, accident or incorrect technical
assessment by "HH" or its employees or for any other reason
9. Product
Information:
"HH" has
made every effort to ensure details & information given in our
on-line catalogue is correct at the time of publishing. Exhaustive
technical specifications are not included & as such the Purchaser
should check any details & information they wish to rely on with
"HH" at the time of purchase. The application & use of goods is
the absolute responsibility of the "Purchaser". "HH" cannot accept
liability in respect of any omissions or errors contained herein
or for any loss, damage, consequential loss or malfunction arising
from reliance upon our on-line catalogue. "HH" reserves the right
to alter any information & details as the need arises. As we are
continually trying to improve our product range, we reserve the
right to provide an alternative product from those shown in our
on-line catalogue. In such cases goods will be of the same standard
& specification, & intended to serve the same purpose.
10.
Indemnity Against Infringement of Patents & Rights:
The "Purchaser"
shall indemnify "HH" against all damages, penalties, costs & expenses
to which we may be liable as a result of work done or goods supplied
in accordance with the "Purchaser's" specification which involves
the infringement of any registered design, letter patents, intellectual
property rights, proprietary process or otherwise.
11.
Disclaimer:
Any products
featured in our on-line catalogue or links to other sites contained
within our website do not represent endorsement by "HH" of any
products, services or organisations.
"HH"
does not sell CAA prohibited goods and services.
12.
Colour Reproduction:
Colour reproductions
of goods featured in our on-line catalogue & colour swatch are
as accurate as the electronic process will allow & may vary slightly
from those delivered.
13.
Amendments:
"HH" reserves
the right to amend it's Terms & Conditions at any time & without
giving prior notice.
14.
Jurisdiction:
These terms
& conditions shall be governed by & constructed in accordance
with the laws of Scotland & the "Purchaser" agrees to submit to
the jurisdiction of the Scottish Courts.
15. Copyright:
No part of this site may be copied or reproduced in any form &
for any reason without the written permission of Handmade Hammocks
Ltd.
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